Tenant FAQ's

Frequently Asked Questions

In my Pre-Contract Agreement, it says that I need to pay the full move-in balance 60 days before I move in. I’m worried about this as I don’t get paid until the week beforehand. The payment includes my rent in advance, plus the dilapidations deposit minus the holding deposit I paid – that works out as quite a lot. I’d hoped to pay everything on check in. Can you help me?

Yes, we understand. Moving is expensive, not least because of all of funds you have to find in advance, including removal costs, and things like that.

The short answer is that it’s down to the laws surrounding property rentals, which are more stringent than they used to be.

In short, this is a legal requirement that Clarity needs to adhere to. We must allow a 60-day period to ensure that there’s enough time to check, process and safeguard the funds involved. So, receiving your full deposit enables us to protect the monies (ref Tenancy Deposit Scheme) and to generate the information that’s required by law for you to receive when you check in. This process can sometimes take up to 30 days, so to be on the right side of the law Clarity always asks for a 60-day time frame.

Do be aware that if you agree to this date in your pre-contract agreement, you will need to stick to it, otherwise you may not be able to pick up your keys when you want them.

Just to make clear, this isn’t an early rent payment – it’s only for the period of occupation.

However, if you’re concerned, we may be able to offer payment options. Get in touch to find out more.

I’m moving into a new place with friends. But, I don’t want to be responsible for their rent if there are problems. Am I protected against this?

The short answer is that you are all going to be responsible for ALL the terms set out in your tenancy agreement – including the rent, no matter how you have split it (if someone has a larger room, for example).  The words to look out for are “jointly and severally”

We’d advise the following:

  • Have an honest conversation with your future housemates to ensure that this is the right group for you. And, not just in terms of money!
  • Contact any listed guarantors so that there are good lines of communication should there be any issues with paying the rent.
  • Make use of your Clarity Property Manager: there will be a WhatsApp chat group for you and your house/flatmates for you to raise any questions you may have.
It’s the end of the tenancy and there’s damage to the property. It’s NOT in my room, though. Will I still be charged?

See the attached supporting document – My Deposits Tenant Moving Out Guide

Should you be unable to reach an agreement with the landlord about the deposit return amount (this is unlikely – only 1% of deposit protections end in disputes), you can raise the issue with mydeposits.

Mydeposits offers an impartial free disputes resolution service, also known as ADR – Alternative Dispute Resolution.

If something’s faulty or broken, how quickly can you arrange for it to be fixed?

Things can go wrong – of course.

If there’s an urgent out-of-hours safety issue, call our main office number and follow the prompts to connect with an on-call tradesman (subject to our Ts and Cs) This will also apply to anything that’s causing you extreme inconvenience.  However, with respect, Clarity will have to make the ultimate judgement call on that.

Otherwise, just call or email our Property Manager and we’ll sort everything out for you.

Interested in this property?

Speak to a member of our team on 01273 253 000